- Passwords are case sensitive, so check that CAPS LOCK is turned off.
- Make sure there are no extra spaces before or after your email address or password in the login screen.
- Do you have another email address that you may have signed up with?
- Your account may have been deactivated if your trial has expired, please contact us.
- If your bill hasn’t been paid your account may have been deactivated, please contact us.
- Make sure you’re using the latest version of Chrome, Firefox, Microsoft Edge or any supported browser.
- Try a different browser than the one you are using. Do you have the same problem? If not, you may want to clear your cache in the original browser.
- Your browser must have JavaScript enabled and be set to accept cookies.
- If you’ve forgotten your password you can reset it from the login screen.
- If you’ve forgotten your login email address, please contact us.